Help center
How can we help?
Search the answers below, or reach a human in a couple of clicks.
Account and access
Click “Sign up” and we generate a random 16-digit number. No email, password or name needed: that number is your only key.
We cannot recover it automatically because we don’t store personal data. Check your password manager or the .txt file you could download; if you paid for a plan, open a ticket with your payment receipt.
Never. Anyone with your number can access your account: don’t share it on any channel.
From Settings, in your dashboard. Deletion is permanent and irreversible and removes your history and credits.
Searches and tools
Emails, usernames, phone numbers, ULP (leaked accounts by domain), TikTok, GitHub, Discord and FiveM profiles, file metadata, images with VisionSpy and web analysis. The tools available depend on your plan.
It depends on the plan: 20 per day on Weekly, 60 on Monthly, 150 on 3 Months and unlimited on Annual (fair use: up to 1,000 per day). The quota resets every day.
Only on the 3-Month (7 days) and Annual (90 days) plans. On Weekly and Monthly your queries are not retained.
Monthly includes PDF export; 3 Months adds CSV; Annual includes PDF, CSV and reports. The Weekly plan does not include export.
Yes, as supporting material: every finding shows its source and date, and you can export it as PDF or CSV to include in your expert opinion or case file. VisionX only works with open sources; the legal assessment and the signature of the report lie with the expert or professional who submits it.
VisionX AI and credits
They are used only for VisionX AI. You need an active plan; each message consumes credits depending on your plan, and on the Annual plan the AI is included at no credit cost. Credits never expire.
10 on Weekly, 8 on Monthly, 5 on 3 Months and 0 on Annual, where the AI is included.
You can buy them, but without an active licence they don’t unlock VisionX AI or the panel. Activate a plan first.
Plans and payments
No. All sales are final unless applicable law expressly requires otherwise. If in doubt, start with the Weekly plan.
Through the payment processor enabled at the time (e.g. Plisio). VisionX does not store your payment details. Use the code VXWELCOME for a discount on your first purchase.
Yes, they renew at the end of each period. If you don’t want to renew, cancel from your account before the renewal date.
Yes. Write to us from the Enterprise tab on the pricing page and the sales team will contact you within 24 hours.
Still stuck?
Use tickets or Discord for urgent issues; we reply by email within 1–3 business days.